Shipping policy

Shipping Policy

Effective Date / Date of Issue: September 24, 2026

Thank you for shopping with us. We are committed to providing a smooth and reliable shipping experience. Please review the following shipping policy before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
During sales, holidays, or periods of high order volume, processing may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation and tracking information when available.

2. Shipping Times

Estimated delivery times depend on the destination and shipping method selected at checkout.

Standard Shipping: Approximately 7–20 business days
Express Shipping: Approximately 3–10 business days, where available

Delivery times are estimates and are not guaranteed. Delays may occur due to customs, weather, carrier disruptions, holidays, or other circumstances outside our control.

3. Shipping Charges

Shipping costs are calculated and displayed at checkout based on your delivery destination, order size, and the shipping method available for your order.

From time to time, we may offer free shipping promotions or other shipping discounts. Any applicable offer will be displayed on our website or at checkout.

4. International Shipping

We may ship orders to customers in selected countries worldwide.

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs processing may also cause additional delivery delays.

5. Order Tracking

When tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after the shipping carrier receives and scans the package.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an incorrect or incomplete address is provided, please contact us as soon as possible. We will make reasonable efforts to update the address before the order is shipped, but we cannot guarantee that changes will be possible.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply if the order needs to be reshipped.

7. Lost, Stolen, or Damaged Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the delivery carrier.

For packages that appear to be lost or damaged in transit, please contact us at kelvincarter787@gmail.com and provide your order number and relevant tracking information so we can assist you.

8. Delayed Deliveries

While we provide estimated delivery times, we cannot guarantee a specific delivery date.

Shipping delays may occur because of customs clearance, severe weather, carrier disruptions, incorrect address information, high shipping volumes, or other circumstances beyond our reasonable control.